Use Billing Control

Billing Control (/dashboard/super-admin/billing-control) covers platform plans, provider synchronization, and refund oversight.

Sync Pricing and Force Sync reconcile different scopes; confirm which one the incident requires. Issue refund starts a financial workflow, while high-value refunds use the dedicated approval path. Export CSV downloads permitted reporting data.

Financial action

Verify customer, invoice, amount, currency, provider state, prior refunds, approval threshold, and reason. Stop if provider and platform records disagree. Never retry a refund blindly after a timeout.

After an action, confirm both platform and provider records, the audit event, and customer-facing status. Escalate a mismatch rather than “balancing” it with a second transaction.