Review Super Admin support tickets

Support Tickets (/dashboard/super-admin/support-tickets) is the escalation workspace for cases that exceed normal Admin or Operations authority.

Filter by ticket ID, customer, or assigned Admin. Review the complete customer and internal history before changing the case. Use Create escalation case when the issue requires coordinated technical, safety, financial, or legal work.

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Keep external replies separate from internal investigation detail. Export only what the approved escalation needs, and redact unrelated personal data.

Before resolving, record the action taken, evidence, customer-facing outcome, owner, and any monitoring or follow-up date.